Privacy Policy

Tools 2 You is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We collect personal information necessary to process orders and provide our services. This includes:

• Name and contact details (email address, phone number)
• Shipping and billing address
• Order history and transaction records
• Payment information (processed securely by Stripe — we do not store card numbers)
• Website usage data collected via cookies and analytics tools

We collect information directly from you when you place an order or contact us, and automatically through your use of our website.

We use your personal information to:

• Process and fulfil your orders
• Communicate order status and shipping updates
• Respond to enquiries and customer service requests
• Comply with legal obligations
• Improve our website and product offering

We will not use your information for direct marketing without your consent. We do not sell or trade your personal information to third parties.

We may share your personal information with trusted third parties where necessary to operate our business, including:

• Stripe — for secure payment processing
• Shipping carriers — to fulfil and deliver your order
• IT service providers — for website hosting and operations

These parties are required to handle your information in accordance with applicable privacy laws. We will also disclose your information where required by law or a court order.

All payment transactions are handled by Stripe, a PCI-DSS compliant payment processor. Tools 2 You does not store, process, or transmit full credit card numbers. For information on Stripe's security practices, see stripe.com/privacy.

Our website may use cookies to improve your browsing experience and help us understand how visitors use the site. You can disable cookies through your browser settings, though this may affect some website functionality.

We may use third-party analytics tools to collect anonymised usage data. This data does not identify you personally.

Your personal information is stored securely on Australian-based or reputable international cloud infrastructure. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.

While we take data security seriously, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate or out of date. To make a request, contact us at mike@tools2you.com. We will respond within a reasonable timeframe.

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law (including for tax and accounting purposes).

If you believe we have mishandled your personal information, please contact us at mike@tools2you.com. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

For any privacy-related enquiries:

mike@tools2you.com | 0456 696 859